Delivery

If goods are in stock, orders are usually dispatched within 1 to 3 working days of receipt of your order. Should an item be out of stock, we will contact you with an estimated delivery date. We make every effort to deliver within the times stated on our website but will not be liable for any loss caused to you by later delivery. If the goods are not delivered within the delivery time, which we quoted for the item, please contact us

We will try to ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund you any payment that you have made. This does not affect your statutory rights as a customer

Where a delivery partner fails to make a delivery to you, either because you were not available at the address provided when delivery was attempted and you did not collect the order within the time frame set out by the delivery partner or because the address you provided is incorrect or does not exist, and as a result your order is returned, we will make a charge to you for the costs we incur in sending the item to you and in paying for its return. We will issue you with a refund upon receipt of the parcel for the amount remaining after the deduction of these charges. We regret that we cannot be held responsible for a delay in the parcel being returned to us or if the courier failed to notify you of an attempted delivery. In these cases please contact the delivery company directly

If in the unlikely event your order does not arrive to you, please note that An Post and Royal Mail will not consider a parcel missing until 21 days from dispatch have passed. We cannot resend the missing order until after this time

Your delivery will require a signature so it is always best to have your parcel delivered where someone will be available to receive it. A work address is good for this reason, but if you are having your order sent to work please remember to include the company name and the department where you work. You don’t want someone else receiving all your new goodies

International Delivery

International delivery times vary depending on the destination. Delivery to Europe usually takes between 4-7 working days. For destinations outside of the UK and Ireland please contact us – info@revilospaandwellness.com

Please be aware depending on your order value and destination country, you may be liable to pay local taxes and duties on receipt of your order. Revilo Products cannot accept liability for these charges

Returns

We believe that you will be delighted with your products but their may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights

Should you wish to return anything bought from us, we will happily refund any unwanted goods returned within 14 days from date of delivery. All unwanted goods must be returned in an unused, as new condition with the original packaging and any free samples/free gifts received along with a completed returns form. Please note all applicable free gifts and samples supplied must also be returned with your order. If not we will make a discretionary deduction to cover our cost for these items. We will refund the monetary value of the goods returned to us, at the price you purchased them less the true cost to us for shipping the item to you. Please note it is the customer’s responsibility to ensure the goods are returned safely to us

In the unlikely event that your product is faulty upon arrival we will happily refund your item when it is returned to us within 14 days from the date of purchase. Please contact us within 7 days of receipt of the product and we will be able to assist you. We will offer you a refund or exchange within 14 days of receiving the returned item/s. We will refund the monetary value of the goods returned to us, at the price you purchased them including the delivery charges for sending the item to you

We will refund back to the original method of payment charged only (e.g. credit card, debit card, gift voucher)

Website Availability

We reserve the right to make any changes to the website or to discontinue any aspect or feature of the website without notice. We may suspend the website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable to you for any such suspension

Acceptable Use

You acknowledge that you are solely responsible for all activities under your login and all communications sent via or to this website and agree that your use of this website is for private, proper lawful purposes only. You will not carry out any act or omission or procure any act or omission which would damage, delay, interrupt or impair the use of this website or its software. Cause any illegal, offensive, defamatory material to be placed on or associated with this website. Be in breach of any copyright, trade mark, privacy, confidence, or any other third party right, or cause any inconvenience to Revilo, its employees, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and ‘spam’)

You agree to abide by all applicable local, state and national laws and regulations. In the event that Revilo, in its sole discretion, considers that you are making any illegal and/or unauthorised use of the Website, and/or your use of the Website is in breach of these Terms, we reserve the right to take any action that we deem necessary, including terminating without notice your use of the Website and, in the case of illegal use, instigating legal proceedings

Indemnity

You agree to indemnify and hold us and our affiliates and agents and their respective officers, directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising from your use of this website, breach of this agreement or your violation of any laws or rights of a third party

How to Return Products

Please contact us to obtain a returns form, which you will need to print and fill out. Returns will not be accepted without a returns form

The returns form will give you the correct return address details

Please note that your return must be sent back within 14 days from the date of delivery

All returns will be examined upon receipt and we will refund your payment as quickly as possible by the original payment method, no later than 10 days after we have received the returned goods

We do not accept returns on sale items except where required by law

Please note that Revilo cannot be held responsible for packages that fail to reach us

If you return the product (having taken good care of it, complete with packaging and all of the components) within 7 days of the date on which you received it, we will refund you any payment you have made to us for that product excluding the delivery charge. You pay for the return of the goods. We will give you a credit note for reviloproducts.ie for the purchase price of your product if you come back to us between 7 & 14 days. We cannot offer either a refund of payment or a credit note after 14 days of receipt of the product

If, for any reason, you wish to do so, you have the right to cancel any order you have placed within the seven day cooling off period. Where the goods have been delivered to you, you may cancel them up to 7 working days, starting from the day after the goods were received, in line with the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations 2001

You can cancel your order within the 7 day period by emailing info@revilospaandwellness.com and providing a brief explanation as to the reason for the return and quoting your invoice number. We will process the refund due to you as soon as possible, and always within 30 days of the day you have given notice of your cancellation. We will issue you with a full refund however you will need to return the entire order at your cost if you have already received them. In all cases the goods must be in their original condition and will be inspected on their return. If we do not receive the cancelled order back, we may arrange to have them collected at your cost. The cost of sending the item to you will be refunded, however, if only part of your order is cancelled, the delivery charge will not be refunded

Returns Address

Please contact info@revilospaandwellness.com for details. You will be responsible for the item(s) until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Registered Post (Recorded Delivery)

Intellectual Property Rights

Subject to these terms, Revilo Products Ltd grant a non-exclusive, non-transferable, limited right to access and use this website and the materials displayed thereon. However, no right, title or interest in any such materials will be granted or transferred to you as a result of any permitted use of such materials

All materials incorporated in or accessible through this website, including but not limited to text, photographs, images, graphics, illustrations, logos, button icons, audio clips, video clips, software and other content, and the compilation, collection, arrangement and assembly thereof (including the look and feel of the site), remains the property of Revilo Products Ltd, or it’s licensors and as such are protected by Irish and international copyright laws. All such rights are reserved. Such materials may be used only for using this website in the ordinary course

For example you may store, print and display the content supplied solely for your own personal use. You may re-copy, extract or forward pages from this website to a third party for their personal use only. Any other use of such materials, including copying, reproduction, republication, editing, sale, transmitting, uploading or incorporating into any other materials, any of the website, without prior written permission is strictly prohibited