Privacy and Security

Thank you for shopping with Revilo. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information

We are committed to protecting your privacy, and at the same time we endeavor to use any data we collect from you to provide the best possible service

The purpose of this Privacy Policy is to give you a better understanding of:

  • What information we collect
  • How we use that Information
  • How this information is shared
  • Your rights
  • Other useful privacy and security related matters

This Policy should be read in conjunction with the general Terms and Conditions of this website

You must be over 16 to register for a personal account, subscribe to Revilo Products emails and/or place an order with Revilo Products. The Site is not intended for children and we do not knowingly collect data relating to children

Who is the controller of your personal data?

Revilo Products Ltd., trading as Revilo is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law

Revilo Products Ltd. is registered in the Republic of Ireland under company number 559809

Collected Information

Personal information you provide to us while creating or updating an account and at checkout (e.g: name, address, telephone number, email address, billing address, ship-to address and credit card or Laser card information) is maintained in private files on our secure web server and on our internal systems. All data is treated with the utmost confidentiality, privacy and security. We do not share, rent or sell any of our customer’s information to any other individual, business or organisation

How we collect information about you

You may give us your information by filling in forms on the Site or any Application or by corresponding with us by post, phone, email, on social media or otherwise. This includes information you provide when you:

  • Register for an account with us (whether online or in-store)
  • Place an order
  • Sign up to our newsletters
  • Request marketing to be sent to you
  • Contact our Customer Care Team
  • Enter a competition, promotion or survey
  • Give us some feedback

As you interact with the Site or any Application we may automatically collect Technical Information about your equipment, browsing actions and patterns. We collect this information by using cookies, server logs and other similar technologies

We may also receive information about you from various third parties such as: analytics providers, advertising networks, search information providers and payment service providers

How do we use this information

We process personal information for the following Services and purposes

Account set up, Account management and order processing

We use personal information such as your name, email address, phone number, card details, and information about your device to:

  • To set up and administer your account
  • To deliver your purchases
  • To provide customer care and technical support
  • To process returns
  • For security and to verify your identity
  • To take payment and process refunds
  • Fraud protection
  • To send you messages by email, SMS or otherwise such as order updates
  • To provide you with marketing (where we have the right to do so – see marketing section below)
  • To communicate with you

Surveys and polls

If you choose to participate in a survey or poll, any personal information you provide may be used for marketing or market research purposes in accordance with our legitimate interests

Diagnostics, research and development

We use personal information for internal research and development purposes, to help diagnose system problems, to administer our websites, to improve and test the features and functions of our Services, to develop new content, products and services. To carry out testing and analysis. This processing is necessary for the purpose of our legitimate interests

Marketing and events

Subject to any preferences you have expressed (where applicable), we use personal information to deliver marketing and event communications to you across various platforms, such as email, telephone, text messaging, direct mail, online, push notification or otherwise

You will receive marketing messages from us if you have purchased goods or services from us and you have not opted out of receiving that marketing

We will do this during the period of your relationship with us and, unless specifically instructed otherwise by you, for a reasonable period of time after the relationship has ended in order to inform you about products, services, promotions and special offers which we think may be of interest to you

We may also market to you if we have received your express consent to do so including where we have collected your details in connection with a competition or other promotion and you have agreed to receive marketing from us

If we send you a marketing email or SMS, it will include instructions on how to opt out of receiving these marketing communications in the future

Our Email List

We offer those who sign-up for our email list advanced notice of sales, new merchandise and other Reviloproducts.ie news. Email addresses collected at Reviloproducts.ie are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies

When you visit or shop on-line at www.revilospaandwellness.com, or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you complete your details in the Contact section, you agree that you wish to be contacted by us. This condition does not affect your statutory rights

If you would like to unsubscribe from our email list, send an email with UNSUBSCRIBE in the subject to unsubscribe@revilospaandwellness.com. We will remove your name from our email list as soon as possible. Please recognise that you may receive another email before we are able to remove you

Right to access

You have the right to request information about the personal data we hold on you at any time. You can contact Revilo Products and we will provide you with your personal data via e-mail. You should include adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request

Right to rectification

You can request us to rectify and correct any personal data that we are processing about you which is incorrect. If you have a Revilo Products account you can edit your personal data in my account section

Right to portability

Whenever Revilo Products processes your personal data, by automated means based on your consent or which was necessary for us to provide you with our products and services, you have the right to get a copy of your data transferred to you. This only includes the personal data you have submitted to us. You may have the right to have your personal data transferred by us directly to another organisation, if this is technically feasible

Right to erasure

You have the right to erase any personal data processed by Revilo Products at any time except for the following situations:

  • You have an ongoing matter with Customer Service
  • You have an open order which has not yet been shipped or partially shipped
  • You have an unsettled debt with Revilo Products, regardless of the payment method
  • If you are suspected or have misused our services within the last four years
  • If you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes

Your right to object to processing based on legitimate interest

You have the right to object to processing of your personal data that is based on Revilo Products legitimate interest. Where we suspend our processing of your personal data we will still be permitted to store your personal data, but any other processing of this information will require your consent, subject to certain exemptions. When you do so your account will cease to exit and you will be considered inactive

Right to withdraw consent

Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent

To opt out of marketing, you can use the unsubscribe link or the opt out option found in the marketing communication you receive from us. For other marketing preferences, you can visit the Contact Us option within the relevant Service

Changes to Privacy Policy

Any changes to this Website Privacy Policy will be posted on this page. You should visit this page periodically to review any changes to the privacy policy

How you can contact us?

For any requests relating to your personal information or any of your rights referenced above please feel free to contact us by email info@revilospaandwellness.com

Retention

We retain personal information for as long as we reasonably require it for legal or business purposes. For the unregulated jurisdictions in which operate, and subject to us not having a legal or regulatory requirement or a risk management reason for retaining your information for a longer period, your information will not be kept for longer than 7 years post account closure. We will take all necessary steps to ensure that the privacy of information is maintained for the period of retention

Submission of Material, Product Reviews, Community Areas

By submitting any material to us, you automatically grant us the royalty-free, perpetual, exclusive right and license to use, reproduce, modify, edit and publish this information (in whole or in part) worldwide and to incorporate it in other works in any form, media or technology now know or later developed. You also acknowledge that we are not obliged to publish any material submitted by you. If you do not wish to grant us the permission set out above please do submit or share your contributions

We advise you never reveal personal information about yourself or anyone else (telephone number, home address, business address, delivery address, or email address or any other details) that would allow you or others to be personally known

Secure Shopping

Never send your bank or credit card details by email. Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never, ever ask for sensitive information via email

When ordering products or services on the site, you may be asked to provide a credit card number. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity

Policy Changes

Reviloproducts.ie may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The reviloproducts.ie Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website

Feel free to contact us with any questions about our Privacy & Security Policy by emailing info@revilospaandwellness.com

Please also read our Terms & Conditions

Limitation of Liability

You understand and agree that (to the fullest extent permitted by law) we and our affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or any other damages whatsoever, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), arising out of, or resulting from

  • The use or the inability to use the website
  • The use of any content or other material on the site or any website or websites linked to the site
  • The cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from this website
  • Unauthorised access to or alteration of your transmissions or data
  • Statement or conduct of any third party on this website
  • Any other matter relating to this website

Revilo Products is not responsible for any injury and or damage to any individual as a result either directly or indirectly of any information published on this website. Where the Website or any Submission made by any user includes views, opinions, advice and recommendations, these views, opinions, advice and recommendations are not endorsed by Revilo Products and, to the maximum extent permitted by law, Revilo Products shall not be liable on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations. The information provided by Revilo Products is intended as information only and does not constitute advice. The accuracy of the information is not guaranteed and is subject to change and therefore Revilo Products cannot accept responsibility for any loss damage or expense incurred upon using the information

Disclaimers of Warranties

This site is provided by Revilo Products on an “as is” basis. To the fullest extent permitted by applicable law/ Revilo Products disclaims all warranties, express or implied, including, without limitation, implies warranties of merchantability, and fitness for a particular purpose, compatibility, security, accuracy or infringement. Neither Revilo Products, any of our affiliates, nor any of our or their respective licensors, licensees, service providers or suppliers warrant that the site or any function contained in the site will be uninterrupted or error-free, that defects will be corrected, or that the site or the servers that make the site available are free of viruses or other harmful components

Revilo Products does not warrant or make any representations regarding the use or the results of the use of the materials incorporated in the site or any third-party site accessed through the site in terms of their correctness, accuracy, timeliness, reliability, or otherwise and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such product, offering, content or material

Although this site is accessible worldwide, not all products or services discussed or referenced herein are available to all persons or in all geographic locations. Revilo Products reserves the right to limit, in its sole discretion, the provision and quantity of any product or service to any person or geographic area it so desires. Any offer for any product or service made in or through this site is void where prohibited

Further, please note that no advice or information, obtained by you from our personnel or through this website shall create any warranty not expressly provided for in these terms and conditions

These disclaimers apply to the fullest extent permitted by law

Complaints

We aim to handle any complaints fairly, quickly and effectively. Complaints should be directed to us via the Contact Us page and include contact details in addition to your e-mail address and order number, if applicable

Communications

In the course of providing you services and in respect of your use of the website, we may need to communicate with you via email or the other details that you have submitted to us. You agree to receive emails which are specific to your account and necessary for the normal functioning of the website, including emails which help inform users about the functionality of the website. You agree that we may communicate with you regarding the website by any electronic means

All notices given by you to Revilo Products must be given to Revilo Products at either info@revilospaandwellness.com or via the Contact Us page

Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control

Entire Agreement

These Terms and Conditions (together with the documents referred within it) constitute the entire agreement between Revilo Products and you with respect to your access to and use of the Site and any third-party site accessed through the Site. We may assign or subcontract any or all of our rights and obligations of our agreement with you to a third party at any time, at our discretion. You may not, without prior written consent, assign or dispose of any of your rights or obligations arising under this agreement. Nothing in this agreement shall create or be deemed to create a partnership, joint venture, agency or employee-employer relationship between you and us. Headings are for reference purpose only and in no way define, limit, construe or describe the scope or extent of such section. Any person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any right or remedy generally available to such a third party in law or otherwise

If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions

Right to Change the Terms and Conditions

We have the right to revise and amend our terms and conditions from time to time. You should check this page regularly to take notice of any changes we may have made to the terms and conditions. Any amended agreement will govern new user registrations and existing users from the date of posting

Laws

The terms of use shall be governed by Irish Law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of Ireland

Cookie Policy

You should be aware that when you access or use our content, products and services, we may collect information from your devices through the use of ‘cookies’